Immediate Start Customer Service Coordinator

Job Role: Customer Service Coordinator
Location: Northampton
£8.00 – £8.50
Temp to Perm

Purpose
Working in a forward thinking environment, in an area looking to grow as a business, to provide excellent customer service delivering IT services across a broad spectrum of areas within the IT service industry. Meeting, and exceeding any, contractual service level agreements.

Whilst being aligned to a customer account, you will need to work as part a positive, enthusiastic and proactive team unit covering hours from 7.00 – 19:30 on a 40 hours a week shift and providing cover on weekends if needed.

Responsibilities
• Liaising with customers and building relationships with them whilst dealing queries via e-mail and phone calls
• Completing hourly downloads and uploads of data onto the system
• Completing chase and update returns reports
• Raising the electronic picking of parts through in house software
• Chasing and sending completed paperwork to customers for the end users record keeping
• Call logging and closures, including the categorisation for any possible failures using the in house Trace and “3co” software
• Monitoring call progress and ensuring as many SLAs are met as possible
• Proactively voicing any concerns or work improvements to work quality and efficiency
• Assisting colleagues as and when required

Skills and attributes required
• Great customer service skills and a positive/can do attitude
• Accuracy and attention to detail
• Excellent communication (telephone and email)
• Listening skills
• Team Player
• Reliable and flexible

Skills Required

Account managing, admin, customer service, call centre, logistics, Accuracy and attention to detail, Excellent communication, Listening skills, Team Player, Reliable, flexible, administration, telephony

Rate of Pay

£8.00 – £8.50 per hour

Job ID – HJEC – CSC

  • Temporary
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