Fraud Stratergy Manager

Job Description

My client is looking for an individual who possesses the analytical mind set, maturity, common sense approach, and intelligence to hit the ground running with a very high profile client.
This exciting role is offered as a permanent role for someone to come in and help develop the overall fraud strategy team as well as manage the specific client.

Key accountabilities:

• Deliver against the contractual SLA performance with the client with regards to fraud, losses, rule performance, and customer interruption levels.
• Optimise the management of the following tools: CardGuard, Authorisation Decision Strategy (ADSII), 3dsecure risk management
• Deliver against the overall team vision of minimising the total cost of fraud for our clients. This needs the role holder to have a broad understanding of the workings of a UK credit card and have proven experience identifying the impact fraud and fraud strategies can have on a cards business.
• Represent my client as the face of fraud strategy in all client facing meetings – This includes providing exec level updates and presentations as part of the client management responsibility.
• Communicate effectively and appropriately with both internal & external customers at all business levels.
• Definition of target performance metrics and fraud architecture models.
• Ongoing review of best practices in conjunction with Operational Team Managers so as to maximise queue penetration and obtain the best return possible for the number of cases worked/calls made

Person Specification
• Experience of working in the credit card industry, specialising in card fraud
• Experience of working at management/specialist level
• Working experience of VISA or MasterCard scheme rules
• Experience of working with organisations such as CIFAS, NCIS, APACS, OFT, FSA in the management of Fraud risk
• Working experience of support systems such as Adeptra, Hunter,, etc.
• Business quality process management qualification, e.g. Six Sigma, EFQM, etc.
• Education to degree level
• Experience working within outsourcing

As well as a competitive salary, and a fast paced, fun working environment this role comes with the following benefits –
• 25 days holiday, excluding bank holidays
• Holiday buy/sell scheme (With the option to buy/sell an additional 5 days)
• Free on-site parking
• Peoples Pension scheme
• On-site canteen
• Eye Care Vouchers
• MediCash Plan (On completion of 6 month service)
• Private Healthcare

Rate of Pay

£35,000.00 – £45,000.00 per year

Job ID – FRSTMA14721546

  • Full Time
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