Customer Service Advisor

Job Purpose

To provide every customer with a shopping and service experience that is second to none. As the first point of contact, you will be responsible for answering our customer queries across a number of communication platforms and do so in line with the Brand strategy and agreed Service levels.

Key Responsibilities

• Deliver outstanding Customer Service across Phones, emails, Live Chat and Social Media. Meet every customer interaction with a personalised and friendly manner.
• To be the first point of contact in assisting with customer enquiries and demonstrate exceptional complaint handling.
• Maximise our sale’s opportunities through customer conversations and continued product training.
• To work with other departments and provide customer product and service feedback to help strengthen our operational, quality and service offer.
• Assist with regular reporting on customer trends, sentiment and overall brand satisfaction.
• Comply with all company policies, procedures and SLA’s. Demonstrably convey a professional image and work ethic at all times.

Personal Specification

• Previous experience in a customer service role, ideally within a customer service / Contact Centre environment
• Great sales skills
• Excellent communication skills, both oral and written
• Pro-active approach to problem solving and decision making
• Ability to work as part of a friendly and creative team as well as autonomously
• Positive and helpful attitude
• Always happy to go the extra mile for the customer
• Team oriented, enthusiastic and highly motivated

Rate of Pay

£8.35 – £9.35 per hour

Job ID – CuSeAd25477

  • Temporary
Upload your CV/resume or any other relevant file. Max. file size: 32 MB.

Call to Apply Apply Via Email Back to Search Results
Contact Us

Can't talk? Send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt
This Site use Cookies - By using this site you agree to our Privacy Policy.
Accept Cookies